No, there is no deposit required. All the payments are to be made post-completion.

Yes, we aspire to provide exemplary service and full customer satisfaction with our professional and top of the line cleaning equipment. 

The everyday working hours for our cleaning team are 8 AM to 5 PM daily; every day of the week. However, we also facilitate special arrangements for our customers to book outside regular hours under extenuating circumstances.

As per our standard policy, we always sent out a team of two members sometimes with an extra cleaner if need be. But for a small job (Studio/Touch-Up/1BR/2BR) we do send one cleaning member as well.

In general, cleaning costs are based on the size and number of rooms in a home. However, as per statistics, the average rate of one cleaner in Melbourne is $30/hour.

Based on the number of bathrooms and bedrooms in your home, we will calculate a flat-rate catering to your cleaning needs. In addition to beds and baths, we will also clean living halls, kitchens and dining areas in the flat rate price. But, any additional rooms such as home-office, study-room or theatre will be considered as a bedroom for flat-rate home cleaning.

The duration of cleaning your home depends on its condition. On an average though, it would take one hour per bedroom. Thus, if you have a 3 bedroom house, the average cleaning time would be anywhere between 3-4 hours.

Domestic cleaning refers to cleaning of bedrooms, bathrooms and other areas of your home by a professional team of cleaners possessing expertise in a variety of cleaning tasks.

On an hourly basis, cleaners would follow a list of priorities provided by you or follow their expert initiative to focus on specific areas of your home. The focus is mainly on detailed cleaning and not rushing through everything. However, there is no fixed list of tasks to follow and the cleaners are more flexible with their work.

You can simply click on book now, enter the requested details and we will confirm your booking within 60 seconds. Moreover, we shall also confirm the appointment and the visiting time on the same business day by an email. In case of any other queries, you can reach out to our customer service via call for live help or via chat.

Absolutely not! The choice is yours completely. All we need is the key to clean your house. Meanwhile, you can enjoy your free time to step out of your home.

We respect our commitment towards you and in an event where you are not completely satisfied with our cleaning service, we will try to understand your grievances and address it with the below procedure:

• Call our customer service within 48 hours of your cleaning and raise the relevant issues faced by you
• For refunds or scheduling of revisit, we may need photographs of the concerned areas.
• A grace period of 48 hours is provided for Move-In/Move-Out cleaning.
• We shall re-schedule cleaning at no additional costs on the next business day. The cleaning team returning to your home will specifically address your concerns. Kindly note that to be eligible for refund/credit it is must to complete the re-cleaning within 7 business days of the last booking.
• Post, re-cleaning, if you are still unsatisfied by our service, we will review your grievances and fairly refund/provide you with a credit if we are unable to address your concerns.